One of these happens:
- A banner across the top of every screen talks about the licence for this installation.
- When you save something, an error message such as "Licence limit reached", "Licence restricted", "Licence suspended" or "Not included in your licence" appears.
- A feature you used before, such as video, is gone from the screen.
Every installation of Polygon runs under a licence. These messages are about that licence, not about your user or your role. Only your administrator, or Polygon, can change it.
- The installation lost contact with its licence server
- The installation reached a licence limit
- The licence is restricted
- The licence is suspended
- The feature is not in the licence
The banner says the installation "has lost contact with its licence server". Everything keeps working during a grace period.
Fix
- Keep working. You can close the banner with the cross; it stays closed until you sign in again.
- Tell your administrator, so they restore the connection before the grace period ends.
The message "Licence limit reached" names what ran out and shows how many are in use, for example units, devices, users or API keys. Nothing new of that kind can be created.
Fix
- Remove or deactivate records you no longer need, if that is an option for you.
- Ask your administrator to raise the limit.
The banner, or the message "Licence restricted", says new accounts, units and devices cannot be created. You can still work with the ones you have.
Fix
- Contact your administrator.
The banner says the licence "is suspended", and saving shows "Licence suspended". You can still view data, but no change is saved. You cannot close this banner.
Fix
- Contact your administrator, or support@getgps.eu.
The message "Not included in your licence" names the feature, for example video or the AI assistant. The app also hides some features the licence does not include:
- Without video, the Videos tab and the camera controls on the map and in unit menus are hidden.
- Without mobile apps, the app no longer offers to install itself on your device.
Fix
- Ask your administrator whether the feature can be added to the licence.
Contact support@getgps.eu with the exact text of the banner or message, and the time you saw it.