Someone in an account invited you, and you do not have a user yet. The invitation email takes you to a short form where you create your user and join the account in one go.
¶ Before you start
- You need the invitation email. Its subject is "Invite User".
- You join with the role the person who invited you chose. They can change it later.
- If you already have a user, for example in another account, see If you already have a user.
¶ Open the invitation email
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Open the invitation email.
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Select the link in it.
A card with a spinner shows while the app checks the invitation.
After a moment the Set up your account form opens.
If the link has expired or is not valid, the app shows "Link expired" or "Link not valid" and opens the sign-in screen. Ask the person who invited you to send the invitation again.
¶ Create your user
The form shows what you are accepting: the account, your role and the invited email address.
- In First Name, enter your first name.
- In Last Name, enter your last name.
- In Mobile, choose your country from the list.
- In the number box next to it, enter your mobile number.
- In Username, enter the name you want to sign in with.
If someone already has it, "Username already exists" appears under the field. - In Password, enter a password of 5 to 25 characters.
- In Retype Password, enter the password again.
- Select the button that reads "Join" and the account name, for example "Join Harbor Fresh Foods".
The message "User Account Created" appears.
You cannot change Email. The invitation went to that address, and it becomes your sign-in email.
| Field | Required | What it does | Allowed values / example | Notes |
|---|---|---|---|---|
| First Name | Yes | Shows in the app and in emails. | 2 to 50 characters. Example: Sanne | — |
| Last Name | Yes | Shows with your first name. | 2 to 50 characters. Example: de Vries | — |
| Mobile | Yes | Your mobile number. | A valid number for the country you choose, that no other user has. | Shows as "Not verified" on your profile. |
| Yes | Your sign-in email. | The invited address. | Fixed. | |
| Username | Yes | The name you can sign in with instead of your email address. | 3 to 20 characters that no other user has. | The app saves it in lower case. |
| Password | Yes | Proves it is you when you sign in. | 5 to 25 characters. | Not the same as your username. |
| Retype Password | Yes | Catches typing mistakes. | The same value as Password. | — |
¶ Sign in for the first time
You do not need to sign in after you create your user. The app signs you in, joins you to the account and opens its start screen. Your email address counts as verified, because the invitation reached it.
Next time, sign in with your username or email address and your password.
¶ If you already have a user
If the invitation went to an email address that already has a user, the link does not open the form:
- Select the link in the invitation email.
The sign-in screen opens. If another user is still signed in on this browser, the app signs them out first. - Sign in with your existing user.
The New Invite dialog shows the account and the role. - Select Accept.
The account joins the list of accounts you can switch between.
Decline turns the invitation down. You can also accept or decline from Invitations in the user menu.
See Accept or decline an invitation to another account.