Each page in this section starts from what you see. It lists the likely causes, the most common first, with one check and one fix for each. Find your symptom below. If no page fits, see Before you contact support.
Pick the group that matches where you are stuck:
| You see | Page |
|---|---|
| A sign-in error, or the sign-in screen in the middle of your work | You cannot sign in, or you were signed out |
| No reset, invitation or alert email, or an invitation link that fails | An email from the app did not arrive, or its link does not work |
| "Un-authorized action", a missing menu item or button, or a change the app refuses | Un-authorized action, or you cannot change an item |
| A licence banner at the top, or a "Licence limit reached", "Licence suspended" or "Not included in your licence" message | A licence message appears |
| "Page Not Found" after opening a link or bookmark | Page not found |
| A shared location link that has not started, has expired or is not valid | A shared location link does not work |
| You see | Page |
|---|---|
| A unit marked Offline, an empty Messages screen, or a new device that never reports | A unit is offline, sends no messages, or a new device does not connect |
| A unit missing from the map, in the wrong place, or with coordinates instead of an address | A unit is missing from the map, in the wrong place, or has no address |
| No trips for a day the unit drove, or one journey split into several trips | Trips are missing, split or still computing |
| Times shifted by hours, or distances and volumes in units you did not expect | Times or measurement units look wrong |
| A sensor with no value, or a maintenance threshold you cannot switch on | A sensor shows no value, or a feature that needs one is unavailable |
| No driver on a unit, trip or report | The driver is missing from a unit, trip or report |
| A geofence entry, exit or visit that should be there | A geofence entry, exit or visit is missing |
| No rides on a schedule, or a ride marked late or missed | Rides are missing or show the wrong status |
| You see | Page |
|---|---|
| A report with no rows or missing units, a stale-data notice, or a dashboard widget with an error | A report or dashboard widget is empty, out of date or shows an error |
| Mileage, engine hours, fuel or totals that do not match the vehicle | Mileage, fuel or other report figures look wrong |
| An export or a scheduled report that never arrived | An export or scheduled report did not arrive |
| An import with failures, or a Wialon unit that stays "Not imported" | A configuration import or migration failed |
| You see | Page |
|---|---|
| No incident when you expected one | An alert did not fire |
| An incident or a due service, but no email, push or webhook | An alert or service reminder did not notify anyone |
| One rule opening or repeating far too often | An alert fires too often |
| No AI Assistant menu entry, a banner on the AI screen, or a chat that stops answering | The AI Assistant is unavailable or stops answering |
Most problems come from one of three places: your role, the account you are working in, or the data the unit's device sent. Check those first:
If you still need help, write to support@getgps.eu. Include: